Frequently Asked Questions (FAQ’s)

1. What is the delivery time for my order?

Our total delivery time is 8–11 business days, which includes 1–3 days of processing time and 7–8 days of shipping time.
You’ll receive a tracking number as soon as your order has been shipped.

2. Which countries do you deliver to?

We currently deliver to the United States.
And the good news? Shipping is completely free!

3. Which payment methods do you accept?

At Soof & Bloom, you can safely pay using:

• American Express

• Apple Pay

• Google Pay

• Mastercard
  

• Shop Pay

• Visa

All prices on our website are displayed in USD Dollar ($) unless stated otherwise.

4. Can I return my order?

Yes! You have up to 30 days after receiving your order to return it.
The item must be unworn and in its original condition.
Check our Return Policy for more information.

5. Are returns free of charge?

• Defective/Damaged/Wrong item: We’ll review the situation and provide an appropriate solution (replacement, exchange, or refund).

• Change of mind: The customer is responsible for arranging the return label and covering the shipping costs.

6. How do I know if my order was placed successfully?

After placing your order, you’ll immediately receive a confirmation email with your order details.
Didn’t receive it? Please check your spam folder or contact us for assistance.

CONTACT DETAILS

Company Name: Somev
Company Number: 89098234
Boutique Name: Soof & Bloom
Address: 1703 Sylvan St, Grand Island, NE 68801, USA
Phone number: +13324560736
Email address: support@soofandbloom.com

Customer service hours: Monday to Friday: 9:00 AM to 5:00 PM (EDT) Eastern Daylight Time

We aim to reply to your e-mail within 1 business day.